Privacy Policy
Your privacy matters to us. This page explains what personal data we collect, why, and what rights you have over it, in line with the GDPR (EU General Data Protection Regulation).
Last updated: July 2026
1. Who we are
Novaterra is an online store based in Belgium. We are the data controller for the personal data collected through novaterraie.be. You can reach us at contact@novaterraie.be.
2. What data we collect
When you place an order, create an account, or contact us, we may collect: your name, email address, phone number, shipping and billing address, and order history. When you browse our site, we may also collect technical data such as your IP address and browsing behavior, via cookies.
3. Why we use your data
We use your personal data to process and deliver your orders, respond to your questions, manage your account, and — if you've opted in — send you our newsletter. We never use your data for anything you haven't agreed to.
4. Who we share it with
We only share your data with the partners needed to fulfil your order and run our store: payment providers (such as Bancontact, PayPal, Stripe, or Mollie), delivery carriers, and the tools we use to run our website and send emails. We do not sell your personal data to third parties.
5. Cookies
Our site uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can manage or disable cookies at any time through your browser settings.
6. How long we keep your data
We keep your order and account data for as long as needed to fulfil legal, accounting, and tax obligations, and delete or anonymize it afterward, unless you ask us to remove it sooner where legally possible.
7. Your rights
Under the GDPR, you have the right to access, correct, delete, or export your personal data, and to object to or restrict how we use it. To exercise any of these rights, contact us at contact@novaterraie.be. You also have the right to lodge a complaint with the Belgian Data Protection Authority.
8. Data security
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact
For any question about this Privacy Policy or your personal data, contact us at contact@novaterraie.be or through our Contact page.